High praise for Riviera dealer network

Riviera Dealer Awards - 2016
>> Dealership of the Year: R Marine South Australia
>> Service Excellence by Dealership: R Marine South Australia
>> Service Excellence by an Individual: Cameron McGoogan, R Marine Sydney
>> Sales Excellence by a Dealership: R Marine Sydney
>> Sales Excellence by an Individual: Paul Harrop, South Australia
>> Marketing Excellence Award: R Marine Crawley

Riviera has formally recognised its dedicated R Marine network of dealers for their outstanding commitment to excellence in sales, after-sales support and service across the 2015-2016 business year.

The R Marine dealer network across Australia and New Zealand was developed to assist Riviera’s growing family of owners during their Riviera boating experiences. Most owners consider the after-sales support and support a key part of their purchasing decision.

In announcing the winners of the 2016 Riviera Australian and New Zealand Dealer Awards, chairman and owner Rodney Longhurst said Riviera remains focused on the pursuit of excellence.

"Our commitment extends far beyond building luxurious motor yachts that are acknowledged as being among the best in the world — it filters all the way through to providing the outstanding owner care that makes owning a Riviera such a rewarding and pleasurable experience.

"The loyalty of our highly valued owners in Australia and New Zealand confirms there’s nothing quite like owning a Riviera and this directly reflects the huge commitment of our R Marine dealer network of marine professionals," Mr Longhurst said.

R MARINE SOUTH AUSTRALIA ON TOP
Incredibly, this marks five consecutive Dealer of the Year awards for R Marine South Australia. For the fifth consecutive year, R Marine South Australia has been awarded the prestigious Riviera Dealer of the Year for the Australia and New Zealand region.

Riviera’s dealer relationship manager Peter Welch said the R Marine South Australia team in Glenelg had a relentless passion for exceptional customer service, innovative 'Experience' owner events, as well as providing a highly professional and ethical representation of the Riviera and Belize brands.

"Representing the luxury Riviera marque is not just a job for the team at R Marine South Australia, it’s a genuine commitment to delivering a memorable Riviera ownership experience, creating a true family environment for South Australian-based owners," said Mr Welch.

"Just one example of their commitment to the Riviera luxury boating life is the enjoyable Riviera Port Lincoln Experience during which a record number of Riviera owners rafted-up for a party of 24 yachts."

R Marine South Australia also secured the 2016 Service Excellence by a Dealer Award, while dealer principal Paul Harrop was personally recognised with the 2016 award for Sales Excellence by an Individual.

Mr Harrop shared all award honours with the R Marine South Australia team of marine professionals and, in particular, the South Australian members of the global Riviera Family of owners.

"Our amazing owners – stretching from Robe to Port Lincoln and Whyalla, as well as the various marinas throughout Adelaide – are great ambassadors for Riviera and for R Marine South Australia," he said.

"It truly is a pleasure to play a role in helping them enjoy ‘the ultimate boating experience’."

EXCELLENCE FOR R MARINE SYDNEY
R Marine Sydney dealer principal Michael Joyce, who has more than 25 years' experience with Riviera, said the 2016 Sales Excellence Award was testament to a trusted team driven to ensuring the purchase and ownership of a Riviera is a very easy and pleasurable time.

"It is rewarding to know that our growing family of owners trusts the R Marine Sydney team to assist with the purchase of one of the inspiring new Riviera models, and then allows our team to support them for the entire period of their yacht ownership," said Mr Joyce.

Service Excellence by an Individual Award winner Cameron McGoogan also attributed his success to the professionalism and support of the R Marine Sydney team based in Rushcutters Bay.

"Our owners appreciate the fact that we have factory-trained experts including shipwrights, mechanics and electricians on call 24 hours a day, 365 days a year to help them enjoy their valuable boating leisure time," said Mr McGoogan.

"Enriching the owner experience through outstanding customer care is our sole focus — and R Marine Sydney is totally committed to delivering on that promise."

R MARINE CRAWLEY EXPERIENCES
R Marine Crawley received Riviera’s new Marketing Excellence Award for 2016 in recognition of innovation and creativity in showcasing Riviera and Belize motor yachts through their very active and fun-filled cruising-in-company program.

"Riviera is an incredible company that continually sets new benchmarks in the spheres of new model development, design, luxury, ease-of-use, premium quality and, of course, superior customer service and support," said dealer principal Ben Crawley.

"It used to be that a picture tells a thousand words but now our stories of our cruising camaraderie along the Queensland coastline from the Gold Coast to the Whitsundays are being told through movies.

"Our growing RMC Club just loves to share the fun of owning a Riviera which is why we have been very active in creating films that document our unique trips.

"Our owners love sharing their boating adventures that demonstrate that there’s nothing quite like owning a Riviera so credit for this award belongs equally with our owners as it does with our extremely dedicated R Marine Crawley team."

RIVIERA REASSURANCE
Mr Longhurst said Riviera and the R Marine network of 10 dealerships throughout Australia and New Zealand remains absolutely committed to excellence in every endeavour.

"Our commitment to our valued Riviera Family of owners – from Australia, New Zealand and from right around the world — is that we will keep improving," he said.

"We will continue to grow our high-quality team, we will continue to provide the highest levels of customer care, and we will continue to build innovative, practical, superior-strength and easy-to-use luxury motor yachts that rival the best in the world."

More about Riviera, its expanding range of luxury boats, the R Marine dealer network and events at www.rivieraaustralia.com.