New HQ for Navico
The Australian division of global marine electronics giant Navico has centralised its regional distribution following the purchase of a further three brands earlier this yearThe new Sydney premises is now the company's Asia-Pacific Central Warehouse and houses brands including Eagle, Lowrance, Simrad, Navman and Northstar.
Navico Australia's director of sales and marketing, Damien Weber, said the shift was necessary to consolidate company operations and to better serve its dealer network.
"Having all our brands under one roof will significantly streamline our operations and it will allow us to improve the level of service we provide," said Weber.
"We now have more staff in customer service, sales and technical support fields than ever before, and we're also implementing a new phone system to ensure our callers receive timely service," he said.
To further the growth of Navico's customer service division, Lance Smith - a senior customer service technician from Lowrance and Eagle's US headquarters – has relocated to Australia for a period of six to 12 months, to provide training and support for the Australian team.
Navico's new contact details are: Unit 5, 12 Mars Road, Lane Cove, NSW, 2066. Phone: (02) 9936 1000, toll free 1300 628 426, or fax: (02) 9936 1001.
Navico said its new headquarters will continue to be supported by its sales office on the Gold Coast.
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