Club Marine's online claims

Club Marine has announced the launch of its all-new Online Claims and TeleClaims services – two new ways to quickly and easily lodge and process claims online or by phone.

Available to Club Marine members via the Australian and New Zealand websites, the insurer says that Online Claims provides an intuitive, mobile-friendly way for members to lodge claims and get them moving – fast.

"Getting our members back on the water as soon as possible is Club Marine’s priority," said Club Marine CEO Simon McLean. "We have simplified our claims service as much as possible and made lodging and resolving claims quick and easy for our members.

"We’re committed to getting back to our members within one business day of lodging an Online Claim. Members will receive immediate email confirmation explaining the status of the claim and if it meets the Rapid Claim conditions, we can even confirm that the claim has been accepted.

"When you call an insurance company, you want them to act for you – you don’t want to have to do all the running around yourself. That’s part of the service we offer to our members," said McLean.

Club Marine Team Leader Client Services, Tim Wiles, is experiencing first-hand how the new system is simplifying day-to-day operations at Club Marine.

"We’ve done away with the old way of lodging a claim using PDFs and forms completed by hand," says Wiles.

"Most people complete their transactions online, so it was natural for us to add Online Claims to our new TeleClaims service. Now, Club Marine members can simply and quickly lodge a claim at any time of the day, seven days a week, as soon as an incident has occurred, by going to Club Marine’s website and clicking the ‘Claims’ tab."

Club Marine members who prefer to submit a claim by phone can now call the new TeleClaims service. Just like Online Claims, the process is paperless, with all information required to lodge a claim captured during the first phone call.

While we all aim for safe and trouble-free boating, if something does go wrong, Club Marine recommends contacting the claims team as soon as the event has occurred.

"If a member needs assistance or any support at all, they’re encouraged to contact us right away so we can help them through the claims process and assist as soon as possible," says McLean.

Go to www.clubmarine.com.au or www.clubmarine.co.nz in New Zealand and click on the ‘Claims’ tab. Or call 1300 00 CLUB (2582) in Australia and 0800 11 CLUB (2582) in New Zealand, 24-hours a day, seven days a week.